You said that you can still access the internet in IE (Internet Explorer?) but not in Firefox or Chrome. Tried reinstall the two programs, doesn't work Click 'Start in Safe Mode' (''not'' Refresh).Īfter upgrade, try to use firefox and chrome, it would not go anywhere, IE works fine. ''Both scenarios:'' A small dialog should appear. * Help menu > Restart with Add-ons Disabled * '3-bar' menu button > '?' button > Restart with Add-ons Disabled ''If Firefox is running:'' You can restart Firefox in Safe Mode using either: ''If Firefox is not running:'' Hold down the Shift key when starting Firefox. That's a standard diagnostic tool to deactivate extensions and some advanced features of Firefox. * '3-bar' menu button (or Tools menu) > Add-onsĪlternately, you can test disabling ALL extension by trying Firefox's Safe Mode. Click 'Start in Safe Mode' ( not Refresh).

Help menu > Restart with Add-ons Disabledīoth scenarios: A small dialog should appear.

'3-bar' menu button > '?' button > Restart with Add-ons Disabled.

If Firefox is running: You can restart Firefox in Safe Mode using either:

If Firefox is not running: Hold down the Shift key when starting Firefox. More info: Diagnose Firefox issues using Troubleshoot Mode. You can complete your work on the tab and click one of the links as the last step.Īlternately, you can test disabling ALL extension by trying Firefox's Safe Mode. Often a link will appear above at least one disabled extension to restart Firefox. Then you can find and disable it on the right side.

'3-bar' menu button (or Tools menu) > Add-ons.

You can individually disable extensions on the Add-ons page. Does Firefox work any differently with your McAfee add-on disabled? I noticed your toolbar has a McAfee icon. Read this answer in context 👍 1 All Replies (15)

- Windows XP through 8.1, says this will fix some registry keys.

There are numerous articles on this for earlier versions of Windows, but it isn't so well documented for Windows 10 yet. In another thread about this reset, several users have posted their logs which have lined indicating 'access denied' so you probably need to run cmd.exe as Administrator to overcome that if it happens to you: One of the proposed solutions in that thread involves resetting the TCP/IP stack in Windows.

Chrome internet not working